Muni Nayak Travels provides corporate ground transportation services in Hyderabad and Telangana, including AC luxury coach hire (half-day and full-day), AC mini coach hire, executive sedan cab hire, and premium SUV cab hire. Services are available to corporate clients, businesses, and individual customers for employee transport, airport transfers, event transport, outstation trips, and point-to-point travel.

We operate as a transport service provider and are not a travel agent or intermediary. All vehicles are operated by Muni Nayak Travels or its authorised fleet partners under valid commercial vehicle permits as required under the Motor Vehicles Act, 1988.

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable prior notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of services, except where such modification directly affects a confirmed booking, in which case Section 3 (Cancellations and Refunds) applies.

Booking confirmation

A booking is confirmed only upon receipt of full payment and issuance of a written confirmation (email or message) from Muni Nayak Travels. Availability is not guaranteed until confirmation is issued. We reserve the right to decline any booking at our sole discretion, in which case any payment received will be refunded in full.

Pricing and GST

All prices displayed on our website are in Indian Rupees (INR). Prices are inclusive of applicable Goods and Services Tax (GST) unless explicitly stated otherwise. GST is levied in accordance with the Central Goods and Services Tax Act, 2017, and applicable state GST laws. A GST invoice will be issued upon request. Prices are subject to change without notice, but confirmed bookings will be honoured at the price paid at the time of confirmation.

Payment processing

Online payments are processed securely by Stripe, a PCI-DSS Level 1 certified payment processor. By making a payment, you agree to Stripe's Terms of Service (stripe.com/in/legal). We do not store your card number, CVV, or full payment credentials. In the event of a payment failure, your booking will not be confirmed and no service obligation arises.

Advance payment

Full payment is required at the time of booking unless a separate corporate credit arrangement has been agreed in writing. For corporate accounts with approved credit terms, invoices are payable within the agreed credit period. Late payments may attract interest at 1.5% per month or the maximum rate permitted by applicable law, whichever is lower.

Cancellation by customer

Cancellations made more than 24 hours before the scheduled trip departure time are eligible for a full refund of the amount paid. Cancellations made between 12 and 24 hours before departure may attract a cancellation fee of up to 25% of the booking value. Cancellations made less than 12 hours before departure or no-shows will be charged in full and no refund will be issued.

Cancellation by Muni Nayak Travels

In the event that we must cancel a confirmed booking due to circumstances beyond our reasonable control (including vehicle breakdown, driver unavailability, severe weather, civil disturbance, or force majeure as defined in Section 9), we will notify you as soon as practicable and offer either a full refund of the amount paid or an alternative booking of equivalent value at no additional cost to you.

Refund processing

Approved refunds will be processed to the original payment method within 7 to 10 business days of approval. Refunds are subject to Stripe's processing timelines. To request a cancellation or refund, contact us at [email protected] or call +91 9989803363 with your booking reference number.

Consumer rights

Nothing in this cancellation policy limits or excludes your rights as a consumer under the Consumer Protection Act, 2019, or any other applicable Indian consumer protection legislation. If you believe a refund has been wrongly withheld, you may raise a complaint with the National Consumer Disputes Redressal Commission or the appropriate State Consumer Disputes Redressal Commission.

By making a booking, you agree to: provide accurate, complete, and truthful booking information; ensure all passengers are ready at the confirmed pickup location at the agreed departure time; not exceed the vehicle's stated passenger capacity; treat our drivers, staff, and vehicles with respect and in accordance with applicable law; not transport prohibited, hazardous, or illegal items in our vehicles; comply with all instructions given by our driver for the safety of all passengers.

Damage to vehicles

Any damage caused to our vehicles by passengers (including soiling requiring professional cleaning) will be the financial responsibility of the customer who made the booking. We reserve the right to charge the reasonable cost of repairs or cleaning to the payment method on file or to invoice the customer directly. We will provide photographic evidence of any damage before raising such a charge.

Waiting time

Our drivers will wait for a maximum of 30 minutes beyond the confirmed pickup time at no additional charge. Waiting time beyond 30 minutes may be charged at the applicable hourly rate for the vehicle type. For airport pickups, waiting time is calculated from the actual landing time of the flight.

Muni Nayak Travels maintains valid commercial vehicle insurance as required under the Motor Vehicles Act, 1988, and applicable state transport regulations. In the event of an accident or incident during a confirmed trip, claims will be handled in accordance with our insurance policy and applicable Indian law.

To the maximum extent permitted by applicable law, Muni Nayak Travels shall not be liable for: indirect, incidental, special, or consequential losses or damages; loss of business, revenue, profits, or data arising from delays, cancellations, or service disruptions; losses arising from circumstances beyond our reasonable control, including traffic conditions, road closures, natural disasters, or acts of God; loss of or damage to personal belongings left in our vehicles.

Our total aggregate liability to you for any claim arising from a specific booking shall not exceed the total amount paid by you for that booking. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under applicable Indian law.

You may use our website for lawful purposes only, in accordance with the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. You must not use our website to transmit unsolicited commercial communications, attempt to gain unauthorised access to our systems or data, introduce malicious code or malware, or engage in any conduct that is harmful, fraudulent, defamatory, or disruptive to our services or other users.

Intellectual property

All content on this website, including text, images, logos, graphics, and design, is the property of Muni Nayak Travels or its licensors and is protected by applicable intellectual property law, including the Copyright Act, 1957, and the Trade Marks Act, 1999. You may not reproduce, distribute, modify, or use any content without our prior written consent. Unauthorised use may give rise to a claim for damages.

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, and protect your personal data in accordance with the Digital Personal Data Protection Act, 2023. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond that party's reasonable control, including but not limited to acts of God, natural disasters, floods, earthquakes, epidemics or pandemics, war, terrorism, civil unrest, government orders or restrictions, strikes, or failure of third-party infrastructure. The affected party shall notify the other as soon as reasonably practicable and shall use reasonable endeavours to resume performance. If a force majeure event continues for more than 72 hours, either party may cancel the affected booking and a full refund will be issued.

Governing law

These Terms are governed by and construed in accordance with the laws of India. The courts of Hyderabad, Telangana shall have exclusive jurisdiction over any dispute arising from these Terms or your use of our services, subject to the arbitration clause below.

Amicable resolution

Before initiating any formal proceedings, both parties agree to attempt to resolve any dispute amicably by contacting us at [email protected]. We will acknowledge your complaint within 48 hours and endeavour to resolve it within 15 business days.

Arbitration

If a dispute cannot be resolved amicably within 30 days of written notice, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended. The seat of arbitration shall be Hyderabad, Telangana. The arbitration shall be conducted in English by a sole arbitrator mutually appointed by the parties. The arbitral award shall be final and binding. This clause does not prevent either party from seeking urgent interim relief from a competent court.

Consumer forum

Nothing in this dispute resolution clause prevents you from filing a complaint with the National Consumer Helpline (1800-11-4000) or the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.

We may update these Terms from time to time to reflect changes in our services, business practices, or applicable law. The updated Terms will be posted on this page with a revised effective date. Where changes are material, we will notify you by email or by a prominent notice on our website at least 7 days before the changes take effect. Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated Terms.

If you have any questions about these Terms of Service, wish to raise a complaint, or need to contact us regarding a booking, please reach us at: